Who we are

Suggested text: Our website address is: https://asoguabo.com.ec.

By using our services, you trust us with your data. We understand that this is a great responsibility and we do our best to protect your information and allow you to control it.

The purpose of this Privacy Policy is to inform you about what data we collect, why we collect it, and how you can update, manage, export and delete it.

ASOGUABO together with SOSNEGSA develop SMS and WhatsApp messaging services that allow users to interact and learn about news related to agricultural management and control. These services include:

• Sending text messages.

• Sending, receiving and statusing messages using the WhatsApp FROM META application.

You can use our services in different ways to manage your privacy. For example, when you receive a message you can write STOP to stop the sending of messages to your cell phone number on WhatsApp, you can register by going to the ASOGUABO administration or contacting us via cell phone call or email found on the main page. If you have any questions about this Privacy Policy, you can contact us.

We want to inform you about the type of data we collect when you use our services

We collect information to provide the best services to all of our users: from determining basic information, such as the language you speak, to more complex data, such as when you read messages or respond to us. The type of information that ASOGUABO together with SOSNEGSA collects depends on your use of our services and how you manage your privacy controls.

Information we collect when you use our services

The information we collect includes the conversation between our WhatsApp service and your phone number. We also collect information about the interaction between our WhatsApp service and your phone number.

We collect this information when our messaging service establishes a conversation with your WhatsApp number. For example, this happens when we send you a WhatsApp message, you read it, or you respond to it.

Your activity

We collect information about your activity on our services, which we use to perform actions such as continuing or stopping the messaging service. Below is the activity information we may collect:

• Reading messages received from our service and phone number.

• Message rating

• Views and interactions with the content of our messages

• Voice and audio information, if you send us audio.

We can only collect information from the conversation (chat) between our service and your mobile number.

We use data to create and improve services

We use the information we collect from all of our services for the following purposes:

• Providing our services: We use your information to provide our services, such as processing the messages or responses you send us so we can return results or information you need.

• Maintaining and improving our services: We also use your information to ensure our services are working properly, such as keeping track of interruptions in our conversation or troubleshooting issues you report to us. We also use your information to improve our services, such as getting feedback or answers from you.

• Developing new services: We use information we collect from current services to develop new ones.

We don’t show you personalized ads based on sensitive categories such as race, religion, sexual orientation, or health.

We don’t show you personalized ads based on your responses or comments.

We don’t share information that personally identifies you (such as your name or mobile number) with advertisers unless you ask us to.

• Measure performance: We use data for analytics and measurement to understand how our services are used. For example, we analyze data from views of our messages or conversations, but we don’t get a response to optimize message engagement.

• Communicate with you: We use the information we collect, such as your mobile number, to interact directly with you.

We may also inform you about upcoming changes or improvements to our services. If you contact ASOGUABO or SOSNEGA, we will keep a record of your request to help you resolve any potential issues you may have.

Protecting our users and the public

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that may harm the service, our users, or the public.

We use a variety of technologies to process your information for these purposes. We use automated systems that send messages, receive messages, and respond to your message. We also analyze your content submitted to our service or conversation to detect abuse, such as spam, malware, and illegal content.

We may use information we collect on our services and from your devices for the purposes described above.

We will ask for your consent before using your information for a purpose not covered by this Privacy Policy.

Privacy Controls

You can choose when you want to stop conversations.

This section describes the main controls that allow you to manage privacy across our services. You can also access the privacy review to review and change important privacy settings. • Stop the service: Send us the STOP message at the time you want the service to stop

• Resume the service: Send us to our last STAR conversation to resume the messaging service.

• Conversations: We will start a conversation with your phone number with a maximum of 2 numbers registered and validated by META, so that you recognize our numbers we will always send a welcome message summarizing the service, privacy controls and with the name ASOGUABO

Recommendations

If you want to change the phone number with which we contact you, this can only be done when you contact an ASOGUABO administrator directly.

Export your data

To export your conversation with our messaging service you can go to the chat options and export it using the WhatsApp FROM META application.

Delete your conversations

If you want to delete messages, conversations or chats made to our numbers from the WhatsApp FROM META application, keep in mind that these may be hosted on our servers. To request the permanent deletion of these messages, you must request it from an ASOGUABO administrator. You can find the contacts on the main page of the ASOGUABO website.

Consent

We will share your personal information outside of ASOGUABO or SOSNEGSA if we have your consent or for legal reasons.

Legal reasons

We will share personal information outside of ASOGUABO or SOSNEGSA if we believe in good faith that it is reasonably necessary to disclose such data to:

• Comply with any requirements provided for in applicable law or regulation or to respond to a legal process or a mandatory government request. You can consult information about the number and type of requests we receive from authorities in the News Report.

• Comply with applicable Terms of Service, including investigating potential violations.

• Detect, prevent or otherwise resolve fraud or security or technical issues. • Protect ASOGUABO, SOSNEGSA, our users, and the general public from harm to their rights, property, or safety.

• We may share non-personally identifiable information publicly and with our partners, such as developers or rights holders

Protect your information

We build security into our services to protect our users’ information

We make every effort to protect our service and our users from any unauthorized alteration, disclosure, or destruction of the data we hold or unauthorized access to this information. To do this:

• We use the legitimate application owned by META such as WhatsApp or WhatsApp Business.

• We review our data collection, storage, and processing practices to prevent unauthorized access to our systems.

• We restrict access to personal information so that it is only accessible to those employees, contractors, and agents of ASOGUABO or SOSNEGSA who need that information to process it. All those who have access to this information are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to comply.

Compliance and cooperation with regulatory authorities

We periodically review this Privacy Policy and ensure that we treat information in accordance with it.

When we receive formal written complaints, we contact the person who made the complaint. We also work with the relevant regulatory authorities, including local data protection authorities, to resolve any complaints related to data transfers that we have not been able to resolve directly with users.

Contact information

If you have questions or concerns about this Policy or the rights described in it, you can visit our ASOGUABO website. In addition, you can contact local ASOGUABO administrators at the plant.

For all our users, the controller of your personal information is ASOGUABO, with addresses in Ecuador, El Oro, El Guabo via Panamericana Sur and Quinta Oeste, unless otherwise indicated in a specific privacy notice for a service.

Information about this policy

When this policy applies: This Privacy Policy applies to all services offered by ASOGUABO in conjunction with SOSNEGSA. This Privacy Policy does not apply to services that are subject to separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy does not apply to: The information practices of other companies and organizations that advertise our services

Changes to this policy

We modify this Privacy Policy periodically. We will not limit the rights granted to you under this Privacy Policy without your explicit consent.