By using our services, you entrust us with your data. We understand this is a great responsibility and we strive to protect your information and allow you to control it.

The purpose of this Privacy Policy is to inform you about what data we collect, why we collect it, and how you can update, manage, export, and delete it.

ASOGUABO, in conjunction with SOSNEGSA, has developed SMS and WhatsApp messaging services that allow users to interact and stay informed about news related to agricultural management and control. These services include:

Text message sent.

Sending, receiving, and statusing messages using the WhatsApp FROM META application.

You can use our services in several ways to manage your privacy. For example, when you receive a message, you can type STOP to stop messages from being sent to your cell phone number on WhatsApp. You can also register by visiting the ASOGUABO administration office or contacting us via phone or email, which can be found on the homepage. If you have any questions about this Privacy Policy, please contact us.

We want to inform you about the type of data we collect when you use our services

We collect information to provide the best services to all our users: from determining basic information, such as the language you speak, to more complex data, such as when you read messages or reply to us. The type of information ASOGUABO and SOSNEGSA collect depends on how you use our services and how you manage your privacy settings.

Information we collect when you use our services

The information we collect includes the conversation between our WhatsApp service and your phone number. We also collect information about the interaction between our WhatsApp service and your phone number.

We collect this information when our messaging service establishes a conversation with your WhatsApp number. For example, this happens when we send you a WhatsApp message, you read it, or you reply to it.

Your activity

We collect information about your activity on our services, which we use to perform actions such as continuing or stopping the messaging service. Below, we outline the activity information we may collect:

• Reading messages received from our service and phone number.
• Message rating
• Views and interactions with the content of our messages
• Information about voice and audio, in case you send us audio.
• We can only collect information from the conversation (chat) between our service and your mobile number.

We use data to create and improve services

We use the information we collect from all our services for the following purposes:

Providing our services: We use your information to provide our services, such as processing the messages or responses you send us in order to give you the results or information you need.

Maintaining and improving our services: We also use your information to ensure our services work properly, such as tracking interruptions to our conversation or troubleshooting issues you report to us.

We also use your information to improve our services. For example, to understand your comments or feedback.

Develop new services: We use the information we collect from current services to develop new ones.

We do not show you personalized ads based on sensitive categories such as race, religion, sexual orientation, or health.

It doesn’t show you personalized ads based on your answers or comments.

We do not share information that personally identifies you (such as your name or cell phone number) with advertisers unless you request it.

Measuring performance: We use data for analytics and measurement to understand how our services are used. For example, we analyze data on message views or conversations, but we don’t receive feedback to optimize message interaction.

Communicating with you: We use the information we collect, such as your cell phone number, to interact directly with you.

We can also inform you about upcoming changes or improvements to our services. If you contact ASOGUABO or SOSNEGA, we will keep a record of your request to help you resolve any issues you may have.

Protecting our users and the general public

We use this information to help improve the security and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm the service, our users, or the general public.

We use different technologies to process your information for these purposes. We employ automated systems that send messages, receive them, and respond to your message. We also analyze the content you send to our service or conversation to detect abuse, such as spam, malware, and illegal content.

We may use the information we collect on our services and your devices for the purposes described above.

We will ask for your consent before using your information for a purpose not included in this Privacy Policy.

Privacy controls

You can choose when you want to stop the conversations.

This section describes the main controls that allow you to manage privacy across all our services. You can also access the privacy review to check and modify important privacy settings.

Stop the service: Send us the message STOP whenever you want the service to stop.

Resume service: Send us to our last STAR conversation to resume messaging service.

The conversations: We will initiate conversations using your phone number, with a maximum of 2 numbers registered and validated by META. To ensure you recognize our numbers, we will always send a welcome message summarizing the service, privacy controls, and using the name ASOGUABO.

Recommendations

If you wish to change the phone number we use to contact you, this can only be done by contacting an ASOGUABO administrator directly.

Export your data

To export your conversation with our messaging service, you can go to the chat options and export it using the WhatsApp FROM META application.

Delete your conversations

If you wish to delete messages, conversations, or chats sent to our numbers from the WhatsApp application (FROM META), please note that these may be stored on our servers. To request the permanent deletion of these messages, you must contact an ASOGUABO administrator. You can find their contact information on the ASOGUABO website’s homepage.

Consent

We will share your personal information externally to ASOGUABO or SOSNEGSA if we have your consent or for legal reasons.

Legal reasons

We will share personal information externally with ASOGUABO or SOSNEGSA if we believe in good faith that it is reasonably necessary to disclose that data in order to:

To comply with any requirement under applicable law or regulation, or to respond to a legal process or a legally mandated government request. You can find information about the number and type of requests we receive from authorities in the News Report.

To comply with applicable Terms of Service, including investigating potential violations. To detect, prevent, or otherwise resolve fraud or security or technical issues.

To protect ASOGUABO, SOSNEGSA, our users and the general public from harm to their rights and property or their safety.

We may share non-personally identifiable information with our partners, such as developers or rights holders.

Protect your information

We integrate security into our services to protect our users’ information

We make every effort to protect our service and our users from any unauthorized alteration, disclosure, or destruction of the data we hold, or from unauthorized access to this information. To this end:

We use legitimate META-owned applications such as WhatsApp or WhatsApp Business.

We review our data collection, storage, and processing practices to prevent unauthorized access to our systems.

We restrict access to personal information so that only ASOGUABO or SOSNEGSA employees, contractors, and agents who need it to process their business can access it. All those with access to this information are subject to strict contractual confidentiality obligations and may be disciplined or terminated for non-compliance.

Compliance and cooperation with regulatory authorities

We periodically review this Privacy Policy and ensure that we treat information in accordance with it.

When we receive formal written complaints, we contact the person who made the complaint. We also work with the relevant regulatory authorities, including local data protection authorities, to resolve any data transfer complaints that we have been unable to resolve directly with users.

Contact information

If you have any questions or concerns about this Policy or the rights described herein, you can visit our ASOGUABO website. You can also contact local ASOGUABO administrators at the plant.

In the case of all our users, the entity responsible for processing your personal information is ASOGUABO, with address in Ecuador, El Oro, El Guabo via Panamericana Sur and Quinta Oeste, unless otherwise indicated in a specific privacy notice for a service.

Information about this policy

When this policy applies: This Privacy Policy applies to all services offered by ASOGUABO in conjunction with SOSNEGSA. This Privacy Policy does not apply to services that are subject to separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy does not apply to: The information practices of other companies and organizations that advertise our services

Changes to this policy

We update this Privacy Policy periodically. We will not limit the rights granted to you under this Privacy Policy without your explicit consent.